Refund policy

We want every AnyMaple piece to arrive as expected and work beautifully in your home. Please review the return and exchange guidelines below before starting a request.

Last updated: 2026

Policy at a glance

60-Day Window

Return or exchange eligible items within 60 days from the date of delivery.

Original Condition

Items must be unused, in their original condition, and returned with the original packaging.

Email First

Contact Anymaple@hotmail.com before sending any item back. We will provide the return instructions.

Refund Review

Approved refunds are processed after the returned item is received and inspected.

How to start a return

Please contact us before shipping any item back. Returns sent without authorization may not be accepted.

1. Email AnyMaple Support

   Contact Anymaple@hotmail.com with your order number, contact details, return reason, and photos if needed.

2. Wait for return instructions

   We will review your request and provide the next steps. Please do not send returns to the manufacturer.

3. Pack the item carefully

   Use the original packaging whenever possible to help protect the furniture during return shipping.

4. Refund after inspection

   Once your return is received and inspected, we will notify you by email and process approved refunds to the original payment method.

Policy details

These guidelines apply to purchases made on anymaple.com. If your order was placed through another marketplace, please follow that platform's return process.

Return Eligibility

To qualify for a return, the item must be unused, in its original condition, and returned with the original packaging. Return or exchange requests must be started within 60 days from the date of delivery.

Return Shipping Fees

For returns caused by customer preference, return shipping costs are the customer's responsibility. Original shipping charges, delivery service fees, or other paid service charges are non-refundable unless the return is caused by our error.

Damaged, Defective, Incorrect, or Incomplete Items

If your item arrives damaged, defective, incorrect, or incomplete, please contact Anymaple@hotmail.com as soon as possible. Include your order number, contact information, clear photos of the issue, photos of the outer packaging, and any shipping label information. Please keep all items and packaging materials until the claim is resolved.

Refund Processing

After we receive and inspect your returned item, we will email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method. It usually takes 3-5 business days for us to process the refund after receiving the returned item, and your bank or card issuer may require additional time to post the credit.

Exchanges

Exchanges are available for eligible items, subject to inventory availability. If the requested replacement is unavailable, we may offer a suitable replacement, replacement parts, or a refund according to the condition of the order.

Non-Returnable Items

Customer-preference returns must be unused, unassembled, in their original condition, and returned with the original packaging. If assembly reveals a manufacturing defect, transit damage, or a missing or incorrect part, contact us promptly; an eligible support or warranty claim is not automatically disqualified because assembly began. Final sale items and gift cards may not be returnable unless required by law.

Late or Missing Refunds

If you have not received an approved refund, please first check your bank account, then contact your credit card company or bank. If you still need help, email Anymaple@hotmail.com with your order number.

Need help with a return or exchange?

Email our support team with your order number, reason for the request, and photos if the item arrived damaged, defective, incorrect, or incomplete.

Email: Anymaple@hotmail.com