Shipping from our U.S. warehouses

We currently ship from our U.S. warehouse network to eligible addresses within the contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, PO Boxes, APO, FPO, DPO addresses, or freight forwarders.

Some remote areas may have limited carrier availability. If an address cannot be served by our carrier network, we will contact you as soon as possible.

Order processing occurs Monday through Friday, excluding weekends and holidays.

Most in-stock orders are processed within 1–3 business days from the order date. Processing time is separate from shipping transit time.

Once an order enters processing, packaging, or warehouse fulfillment, we may not be able to change the product, color, quantity, or shipping address, but we will do our best to support your request.

After processing is complete, orders are typically shipped the following business day.

Delivery within the U.S. is estimated to take 2–5 business days after shipment. Actual delivery time may vary depending on your location, warehouse availability, carrier route, weather, holidays, and other conditions outside our control.

If your order includes multiple items, large furniture pieces, or items stocked in different warehouses, packages may ship separately and arrive at different times.

We offer free standard shipping for eligible orders within the contiguous United States unless otherwise stated on the product page or during checkout.

Any applicable shipping restrictions, special delivery costs, or service limitations will be shown at checkout when available.

Orders are generally shipped via FedEx. Depending on product size, warehouse location, destination, and carrier availability, we may use other qualified carriers or logistics partners when necessary.

Large furniture items may require special handling, and delivery details may vary by carrier service level.

After your order ships, you will receive a shipping confirmation email with tracking information.

Please allow time for the carrier to update the tracking status after the label is created. Tracking may not show movement immediately.

If you have not received tracking information after the normal processing window, contact our support team with your order number.

If tracking shows that your order has been delivered but you cannot locate the package, please check your mailbox, front door, side door, garage, building entrance, leasing office, mailroom, and nearby delivery areas first.

Please also check whether a family member, neighbor, front desk, or property manager accepted the package.

If the package is still missing, contact the carrier with your tracking number and contact us within 3 business days after the delivered status appears so we can assist with the investigation.

Please inspect your package and product as soon as it arrives.

If an item arrives damaged, missing parts, or incorrect, contact us within 48 hours whenever possible. Please include your order number, clear photos or videos of the issue, photos of the outer packaging, the shipping label, and any damaged parts.

Please keep the original packaging and all parts until the issue has been reviewed. This helps us process carrier claims, replacement parts, returns, or other solutions faster.

For pre-order or backorder items, the estimated shipping date will usually be shown on the product page or communicated by email.

Pre-order and backorder dates are estimates and may change due to production, warehouse receiving, carrier capacity, or other supply chain factors.

Although we work to ship orders on time, delays may occur during high-volume periods, holidays, severe weather, carrier disruptions, inventory transfers, address issues, or other unforeseen circumstances.

If a significant delay occurs, we will do our best to keep you updated and help find a reasonable solution.

For shipping questions, please contact our customer support team with your order number and the email address used at checkout.

To help us resolve your request quickly, please include photos, videos, tracking information, or address details when relevant.